As economies rebound and people return to work, the welfare transition will be a highly visible opportunity to rethink the citizen journey. Protecting the health-vulnerable population first can shave months off a country’s reopening. Such a pilot phase focuses on selected beneficiaries, territories, or sets of services to help identify roadblocks from, for example, operational inconsistencies or unexpected side-effects. As cities become larger, governments strain to meet the needs of growing populations. Finally—and critically, given the special challenges the public sector faces—the policies must be designed to be implementable. When used in conjunction with conventional methods, market-informed design and sourcing (MIDAS) can help governments deliver more successful procurement outcomes and greater financial and nonfinancial value. How should they gear their economies to be globally competitive in the age of Industry 4.0 without leaving large segments of their workforces behind? Defining the why of public sector transformation efforts can be tricky owing to two fundamental features of public sector organizations: they serve many masters who have many different goals. Governments have an unparalleled opportunity to use stimulus programs to drive climate change progress. To help demystify the topic, BCG conducted a set of interviews and surveys with executives at 23 global, federal, and state public sector institutions in Australia, Germany, Sweden, Switzer-land, the UK, and the US. But public sector entities find transformation particularly daunting—especially when it comes to creating and communicating the case for change and ensuring sustainable delivery of results for stakeholders. You may reach her by email at Governments must start planning for a post-COVID-19 world that brings bigger benefits to more of society and business. Here are the best practices for reducing expenses while raising efficiency and effectiveness. Countries, regions, and states can still get the rollout right through science, hard work, and vigilance. A government agency partnered with BCG to design and implement a new service delivery model. Policies should also be designed for both short- and long-term impact. But he cautions that doing so will “require a lot of courage.”, Meet Our Public Sector Consultants and Experts, Explore BCG’s Future Skills Architect tool, Technology, Media, and Telecommunications, A Vaccination Strategy to Save Lives and Livelihoods, Generating the Right Returns from Stimulus Packages, Vaccines Aren’t the End of the Fight, but the End of the Beginning, The Role of Infrastructure Stimulus in the COVID-19 Recovery and Beyond, How Governments Can Galvanize Their Nations for the Rebound, Border Biosecurity Must Be Reinvented to Restart Economies, AI Brings Science to the Art of Policymaking, Now Is the Time for AI-Powered Governments, Responsible AI Builds Trust in Government, The Citizen’s Perspective on the Use of AI in Government, How to Supercharge Your National Digital Transformation, Recasting Government in the Wake of COVID-19, Why the Social Sector Needs Scenario Planning Now, Getting to Agile at Scale in the Public Sector, How COVID-19 Advanced Digital Learning for Lower-Income Populations, A Postpandemic Reboot for Government Welfare, When Backing Companies, Governments Should Think Like Investors, Unleashing Innovation in the Middle Billion Economies, Five Lessons from the Pandemic for Health Care Systems, Learning from COVID-19 to Transform Global Health Systems, How Procurement Unlocks Value-Based Health Care, Stimulus Offers a Rare Chance for Defense Agencies to Buy Better, How ISR Tech Will Disrupt the Market for Defense Drones, Fixing the Talent Gap in Armed Forces Worldwide, A Five-Step Agenda for Smarter Government Spending, Empowering Governments to Buy Smarter in Defense, Five Ways to Speed Up Government Procurement, Government Procurement Gets the MIDAS Touch, A Better Way for the US to Invest in Infrastructure, Two Ways Cities Can Unify Their IoT Systems, In Building an Urban Mobility Platform, Cooperation Is Key. ... Boston Consulting Group is an Equal Opportunity Employer. Government leaders need to reengineer their approaches to stimulus funding in four ways if they expect to fix what is broken and build robust and enduring economies. In transforming the way government delivers services, public sector actors must focus on delivering value for citizens, a concept that involves both the quality of service and its cost. The public must trust that its use will be both legal and ethical. BCG’s public sector thought leadership explores how governments and public sector organizations can deliver services, programs, and support to citizens and institutions. The BCG Public-Sector Leadership Framework. As a Project Leader within BCG’s Public Sector Practice, you will act as a key topic expert of our practice working alongside some of the world’s top minds in industry-shaping digital initiatives for our Public Sector clients. Since 2013, BCG and TED have partnered to deliver the latest insights and ideas shaping business and society. Because public sector entities find it challenging to define the why—that is, to create a vision for a transformation effort and what it should achieve—and bring about concrete results, they too often focus their attention on designing new policies and planning for their implementation. And they must be designed from the start for both sustainability and scalability, keeping internal and external constraints clearly in mind. Don’t fall into these five traps. Short-term results are especially important for convincing both citizens and public employees that it is indeed possible to transform the way government provides public services. That is, while for-profit companies may have multiple stakeholders, public sector actors have especially large and heterogeneous assortments of constituents. Restarting Societies and Economies—Safely. BCG’s defense spending consulting teams help procurement teams apply a rigorous approach to avoid these—and other—perils inherent in the actuals-analysis process. Over this time, we've co-created 138 TED Talks featuring experts from BCG and beyond that have collectively been viewed 143M times. BCG was the pioneer in business strategy when it was founded in 1963. Environmental dangers, demographic and cultural shifts, rising expectations of efficiency in government, and, of course, rapid and ceaseless technological innovation continue to upend familiar paradigms. The result? With these challenges in mind, and based on our experience with both private and public sector transformations, BCG has created a systematic approach to transformation in the public sector, refined with the input of government clients, to ensure attention to all components of an end-to-end transformation process. Such an approach unites all the stakeholders in medicine around a shared objective and transparent goals. Second, cities, provinces, and nations must engage a high number of citizens. Militaries are at risk of missing their operational targets. For public sector organizations to have a successful transformation journey they must climb three distinct “peaks”: vision, design, and delivery. In this video, the BCG senior partner and managing director discusses how agencies can successfully meet the challenge of doing more with less. As economic pressure grows and budgets shrink, procurement officials need to revise their negotiating strategy with contractors so they get more for their countries’ money. All rights reserved. The impact of today’s rapidly changing economic and technological landscape—combined with the long-term implications of an aging population, climate change, and globalization—affects everything from how education and health care systems need to evolve to how governments are funded. Public Sector Public Sector Banks’ (PSB) ability to deliver depends on stream–lining HR. In the public sector, a transformation effort must have legitimacy with the public as well. To evaluate the strategic and operational success of the policy requires implementing IT tools and systems for collecting data and tracking and analyzing outcomes. You may reach him by email at The value of contracts awarded to Boston Consulting Group (BCG) increased by 105 per cent year-on-year in 2020, rising from a total spend in 2019 of $15.1 million to … Health systems should approach value-based payment holistically—as one element in a broader transformation agenda. Through the ability, for example, to design value-based, data-driven public policies, create new delivery models based on citizens’ input, or streamline internal processes, digitalization offers enormous opportunities for the public sector to transform the way it serves the public. The most progressive governments are restructuring to provide citizens with end-to-end services through a single point of contact. Our public-sector framework is based on three broad characteristics that these individuals have in common: they are public sector leaders. BCG helps the public sector improve how it operates so that it … As a Lead Knowledge Analyst (LKA) within BCG's Public Sector Practice Area, you will collaborate and partner in a growing global team, providing industry expertise and insights. the Public Sector practice across Asia-Pacific. Explore our interviews, articles, briefing bulletins, and podcasts from around the world. Rising Expectations. Hospitals are increasingly buying medtech products and services less on the basis of initial purchase price and more on the total value they create—for patients, clinical staff, and society. Further challenges arise from the complexity and enormity of the transformations that pubic sectors must undertake. private sector Global public sector Global private sector Global public sector Global private sector Global public sector Respondents who agreed or strongly agreed (median %) –21% –25% –10% Source: BCG analysis. To adapt, leaders must rethink governments’ roles and processes. The candidate should have employment law background and/or experience working with the public sector. BCG’s Public Sector practice helps governments and agencies in their efforts to maximize public- policy outcomes. Research & Insights at BCG public sector transformations, BCG has created a systematic approach to transfor - mation in the public sector, refined with the input of government clients, to ensure attention to all components of an end-to-end transformation process. Many employers complain that today’s graduates are unprepared for the work world they face. Such a pilot phase focuses on selected beneficiaries, territories, or sets of services to help identify roadblocks from, for example, operational inconsistencies or unexpected side-effects. One example of value-based public-policy is value-based health care, which taps existing data on health-treatment outcomes to identify and disseminate evidence-based best practices proven to work. Digital platforms are likely to be the next game changers in city transport—but providers must reconcile conflicting stakeholder needs to emerge as winners. The study revealed a remarkable uptake of agile in the public sector. The HR challenge facing the public sector has reached a tipping point. Becoming a Public-Sector Powerhouse BCG improves the efficiency in the public sector by empowering leaders and building a new service delivery model for a government agency. Buyers can increase the odds of securing the most competitive pricing for every product or service needed to strengthen their capabilities and readiness. Dan rejoined BCG full-time in 2005 after working as a summer consultant in the Chicago office in 2004. Many public sector transformations in which BCG has participated demonstrate the usefulness of a “testing phase” before full deployment. Provide public services to both depopulated rural areas and burgeoning megacities? We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Functional resources—information systems, communication, HR—are particularly solicited during transformations. The BCG Public-Sector Leader-ship Framework BCG’s client work shows that successful public-sector organizations have leaders who thrive despite trying circumstances be-cause they are articulate, active, and capa-ble. In the public sector, agility can provide a stable framework that forms, nurtures, and eventually dissolves dynamic cross-functional teams. Financial and symbolic rewards bolster success. Governments deliver essential services that enable and better the lives of citizens. will work better for you if you enable JavaScript or switch to a JavaScript supported browser. The acquisitions process is notoriously time-consuming and onerous, but governments can attract stronger bids—and get quicker results—by taking action in five key areas. Public Sector Strategy and Economic Development Washington, District of ... Project Leader & Behavioral Economist at Boston Consulting Group (BCG) Washington, DC. Nations that decide to help local businesses need a well-executed plan that is part of a broader economic development approach. “Responsible AI” can help officials make thoughtful policies that improve lives. More specificity is need for shorter projects because creating opportunities for short-term victories not only brings credibility, as noted above, but also creates momentum and is useful for designing the dedicated structures that will deliver the most lasting and dramatic changes. Whether it’s financial services, consumer products, retail, travel and tourism, health care, energy and utilities, metals and mining, private equity, media and entertainment, telecommunications, or the public sector, our consultants are afforded a wide range and depth of experiences right from the start of their careers at BCG. Four organizational imperatives will help governments meet constituents’ evolving needs. 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